COVID-19 Survey Findings: Healthcare Technology, Self-Care and More

Healthcare technology and coronavirus survey findings

Certain U.S. cities are allowing residents to head back to work, dine at their favorite restaurants, and somewhat return to a sense of normalcy. But we aren’t out of the (coronavirus) woods yet.

In fact, more than 1,000 Americans expressed how the pandemic is still a big concern in a recent survey by healthinsurance.com, Benefytt’s direct-to-consumer e-commerce platform for Medicare and private health insurance products.

  • 84% of respondents feel that there will be a second wave of COVID-19 in the U.S., a sentiment that matches the data showing an unfortunate spike in coronavirus cases nationwide. 
  • Good news though: 88% of survey respondents said they’re still practicing social distancing regardless of their state/county guidelines.

The survey asked respondents about their use of medical technology as well as their feelings about work, vacation, financials, and self-care topics in light of COVID-19.

Here’s a recap of some of the top findings and trends.

Healthcare Technology Trends

COVID-19 has caused companies to adapt, enhance, and evolve their technology quicker than ever. And that especially rings true for the healthcare industry.

For example, when reported coronavirus cases originally spiked, so did the adoption of telemedicine. And the statistics are proof: Many U.S. health systems reported that more than half of their primary care visits are being performed via telehealth services. 

Overall, our healthinsurance.com survey indicated that people are turning to healthcare technology to solve problems now and plan to look to it in the future.

Here are 5 healthcare technology statistics that stood out to us.

  • 77% would consider wearing a device that could catch early signs of COVID-19 and/or monitor patients who have coronavirus.
  • 63% feel the daily use of monitoring health through wearable devices should result in lower insurance premiums.
  • 54% have received COVID-19 updates and information via automated technology like text updates from their cities/counties or using a coronavirus self-checker chatbot on the CDC website.
  • 27% have communicated with a family member in a hospital or nursing home via Zoom, FaceTime or telerobots.
  • 16% are using wearable technology or monitoring devices to manage their conditions and check in with their doctors remotely.

A Self-Care Anomaly During COVID-19

The coronavirus survey revealed that 72% of respondents claim they have paid more attention to their health since the pandemic began. And 31% of our respondents said their self care has improved since working from home. 

Yet, nearly half of our respondents say their diet and exercise has stayed the same during COVID-19, which contradicts the common response that most of our respondents are paying more attention to their health and self care.

Unplugging from Stress During COVID-19

The healthinsurance.com survey also measured respondent’s feelings on working from home and going on vacation during the coronavirus pandemic. 

Let’s talk about work first: Americans are working longer days at home according to a study by Clockwise. The study discovered that the average worker spent 24% more time in one-on-one meetings and 29% more time in team meetings during March 2020 compared to February 2020.  

And recent data by NordVPN Teams shows that U.S. companies have increased their average workday by three hours.

It’s no wonder why many Americans are feeling the stress and burnout caused by work despite working from home. Our survey findings indicated:

  • 41% of respondents feel they need some time off from work. 
  • 40% plan to take their PTO or vacation time this summer.
  • 34% say they do not feel guilty asking their bosses for time off this summer.

Another interesting point that was very telling: A combined 78% of respondents feel angry, frustrated, sad or depressed over the current turmoil in our nation. Yet, 1 in 4 respondents do not talk to anyone about their mental health. 

Overall, these numbers aren’t surprising to us considering longer work days coupled with stress from the pandemic and nationwide protests.

COVID-19 Prevention

Despite the reopening of bars, restaurants, salons, and gyms, protection from COVID-19 remains a high priority for survey respondents. 

69% plan to wear a mask until there is a COVID-19 vaccine, and 66% feel that everyone should be tested before returning to work. 

They felt the same about the health and safety of their children, too: 61% think kids should continue with virtual learning until there is a vaccine.

Meanwhile, 58% will stop worrying about coronavirus once there is a vaccine.

Job Loss and Financial Impact During COVID-19

Back in March, healthinsurance.com surveyed 1,000+ Americans about job loss, health insurance awareness, and financial impact due to COVID-19.

Our most recent healthinsurance.com survey asked those same questions to see if we can uncover any trends from March to early June.

Here are some of the top results:

  • 60% still don’t know their health insurance options if they were to lose their jobs during COVID-19 – a slight increase from 56% in March.
  • 60% don’t have enough money saved to cover COVID-19 related medical bills if they contracted the disease – another increase from 52% in March.
  • 41% are struggling to pay their monthly bills – a positive trend from the 77% we saw in March.


The above results were gathered through an online poll of more than 1,000 Americans between the ages of 18-64. The poll was conducted from June 8, 2020 to June 10, 2020, gleaning representative samples from each state based on population.

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